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Terms and Conditions

  

Terms and Conditions

Effective Date: 08-19-2025

Welcome to the OTC Crackers (Original Trenton Cracker Company) website, operated by Continuum Foods, LLC. By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully.

  

1. Use of Website

  • This website and its content are provided for your personal, non-commercial use.
  • You may not copy, reproduce, distribute, or exploit any content without prior written consent from Continuum Foods, LLC.
  • You agree not to use the website for unlawful purposes or in any way that could damage, disable, or impair the website.

  

2. Products and Orders

  • We strive to ensure product descriptions, pricing, and availability are accurate, but errors may occur. We reserve the right to correct errors and update information at any time.
  • All purchases made through the website are subject to availability. We may limit or cancel quantities at our discretion.
  • Prices are listed in U.S. dollars and are subject to change without notice.

  

3. Shipping and Delivery

  • Delivery times are estimates only and may vary due to circumstances beyond our control.
  • OTC Crackers is not responsible for delays caused by shipping carriers, weather, or other factors outside of our operations.

  

4. Returns and Refunds

  • Due to the nature of our food products, all sales are final unless the product arrives damaged or defective.
  • If you receive a damaged order, please contact us within 7 days of  delivery at jon.alcoff @otccrackers.com or  877-682-7629 for assistance.

  

5. Intellectual Property

  • All trademarks, logos, product names, and content on this website are the property of Continuum Foods, LLC.
  • You may not use our branding without prior written consent.

  

6. Limitation of Liability

  • OTC Crackers and Continuum Foods, LLC are not liable for any damages arising from the use of our website or products, except where prohibited by law.
  • All products are provided “as is” and “as available” without warranties of any kind, unless otherwise stated.

  

7. Privacy and Messaging

  • Your use of this site is also governed by our [Privacy Policy], which explains how we collect and handle your information.
  • By providing your phone number and opting into messaging, you agree to our required Data Sharing and Messaging Terms and Conditions, as outlined in our Privacy Policy.

  

8. Governing Law

  • These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
  • Any disputes will be resolved in state or federal courts located within Pennsylvania.

  

9. Changes to Terms

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
  • Continued use of the website after changes means you accept the updated Terms.

  

10. Contact Us

If you have questions about these Terms and Conditions, please contact us:
Continuum Foods, LLC
Email: jon.alcoff@otccrackers.com
Phone: 877-682-7629

Return and Refund Policy

  

Refund and Return Policy

We want you to be happy with your OTC Crackers purchase. While we take care in preparing and shipping every order, issues may sometimes occur.

Damaged or Defective Products

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
  • Email jon.alcoff@otccrackers.com     or call 877-682-7629 with your order details and photos of the product, and we’ll work quickly to make it right.

Eligibility for Refunds or Replacements

  • Refunds or replacements are available only for products that are damaged,      defective, or incorrect upon arrival.
  • Due to the nature of food products, we cannot accept returns of opened or partially consumed items.
  • To qualify for a refund or replacement, the product must be in its original packaging when reported.

Refund Process

  • Once your claim is reviewed and approved, we will issue a refund to your original payment method or send a replacement, based on your preference.
  • Refunds are typically processed within 5–7 business days after approval.

How to Start a Claim


To report an issue with your order, please contact us at:
jon.alcoff@otccrackers.com
877-682-7629

Copyright © 2025 OTC Crackers - All Rights Reserved.

A Continuum Foods Company

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